educratsweb logo


In order to harness the potential of ICT in Agriculture, Ministry of Agriculture launched the scheme "Kisan Call Centres (KCCs)" on January 21, 2004. Main aim of the project is to answer farmers' queries on a telephone call in their own dialect. These call Centres are working in 14 different locations covering all the States and UTs. A countrywide common eleven digit Toll Free number 1800-180-1551 has been allotted for Kisan Call Centre. This number is accessible through mobile phones and landlines of all telecom networks including private service providers. Replies to the farmers' queries are given in 22 local languages.

Call center services are available from 6.00 am to 10.00 pm on all seven days of the week at each KCC location. Kisan Call Centre agents known as Farm Tele Advisor(FTAs), are graduates or above (i.e. PG or Doctorate) in Agriculture or allied (Horticulture, Animal Husbandry, Fisheries, Poultry, Bee-keeping, Sericulture, Aquaculture, Agricultural Engineering, Agricultural Marketing, Bio-technology, Home Science etc. and possess excellent communication skills in respective local language.

Queries which cannot be answered by Farm Tele Advisor(FTAs) are transferred to higher level experts in a call conferencing mode. These experts are subject matter specialists of State Agriculture Departments, ICAR and State Agricultural Universities.

A Kisan Knowledge Management System (KKMS) to facilitate correct, consistent and quick replies to the queries of farmers and capture all the details of their calls, has been developed . Kisan Knowledge Management System (KKMS) has its independent web site http://dackkms.gov.in . The Kisan Call Centre (KCC) Agents working at various KCC locations throughout the country have access to this web site through their specific ID's & Pass-Word provided to them.

Kisan Call Centre Locations and Languages
Sl No Location States | UTs Covered Language
1. Hyderabad Andhra Pradesh Telugu
2. Patna Bihar | Jharkhand Hindi
3. Jaipur Delhi | Rajasthan Hindi
4. Ahmadabad/Anand Gujarat | Dadra & Nagar Haveli | Daman & Diu Gujarati | Goan
5. Chandigarh Haryana | Punjab | Chandigarh | Himachal Pradesh Hindi/Haryanvi | Punjabi | Hindi
6. Jammu Jammu & Kashmir Dogri, Kashmiri, Ladakhi
7. Bangalore Karnataka | Kerala | Lakshadweep Kannada | Malayalam
8. Jabalpur Madhya Pradesh | Chhattisgarh Hindi
9. Nagpur/Pune Maharashtra | Goa Marathi | Goan
10. Coimbatore Tamil Nadu | Puducherry | Andaman & Nicobar Tamil
11. Kanpur Uttar Pradesh | Uttarakhand Hindi
12. Kolkata West Bengal | Sikkim Bengali | Sikkimese
13. Bhubaneswar Orissa Oriya
14. Guwahati Arunachal Pradesh | Assam | Manipur | Meghalaya | Mizoram | Nagaland | Tripura Adi | Assamese | Manipuri | Khasi | Mizo | Nagamese | Bengali

 

Basic features of Kisan Call Centers (KCCs)

To harness the potential of ICT in Agriculture, Ministry of Agriculture took a new initiative by launching the scheme “Kisan Call Centres (KCCs)” on January 21, 2004 aimed at answering farmers queries on a telephone call in farmers own dialect. These call Centres are working in 14 different locations covering all the States and UTs. This Scheme provides agriculture related information to the farming community through toll free telephone lines. A countrywide common eleven digit number 1800-180-1551 has been allotted for Kisan Call Centre. The number is accessible through all mobile phones and landlines of all telecom networks including private service providers. Replies to the farmers’ queries are given in 22 local languages. Calls are attended from 6.00 am to 10.00 pm on all seven days of the week at each KCC location. Kisan Call Centre agents known as Farm Tele Advisor(FTAs). who are graduates or above (i.e PG or Doctorate) in Agriculture or allied (Horticulture, Animal Husbandry, Fisheries, Poultry, Bee-keeping, Sericulture, Aquaculture, Agricultural Engineering, Agricultural Marketing, Bio-technology, Home Science etc. offered by Agricultural/Horticultural/Veterinary Universities) disciplines and excellent communication skills in respective local language respond to the farmers queries instantly. Queries which cannot be answered by Farm Tele Advisor(FTAs) are transferred to higher level experts (Call Conferencing Experts) in a call conferencing mode. These experts are subject matter specialists of State Development Departments, ICAR and State Agricultural Universities.

Features of KCC

Restructured KCCs are now provide very reliable and efficient services due to following technological innovations and state of the art hardware/software tools:

  1. Voice/Media Gateways (IPPBX based decentralized system).
  2. Dedicated MPLS leased line network with dedicated bandwidth.
  3. Call barging to facilitate listeing of call conversation between Farm Tele Advisor and Farmer by the officer monitoring the quality of service provided by KCCs
  4. 100% Call recording And Retention of recorded calls for six months so that the call can be listened to in case of a complain.
  5. SMS to caller farmers providing a gist of advisories given to them on phone.
  6. Voice mail system for recording farmer’s queries during idle time of KCC or during call lines busy, with provision for call back to the caller.
  7. Soft phones in every personal computer with caller ID facility.
  8. Back up through Fixed Wireless Telephone (FWTs) in case of PRI failure.
  9. Up scaling the knowledge of CCAs by way of providing latest versions of guide books and booklets issued by the State Agricultural Department or the Agricultural Universities. Facility of video conferencing of each KCC for interaction of KCC agents with the Divisional/Zonal Level Officers of the State Agriculture and allied departments as well as on line monitoring for the working of KCCs.
  10. Provision for registering the farmers for receiving SMS messages on agri-advisories and mandi prices of different commodities as per their priority.

 

educratsweb.com

Posted by: educratsweb.com

I am owner of this website and bharatpages.in . I Love blogging and Enjoy to listening old song. ....
Enjoy this Author Blog/Website visit http://twitter.com/bharatpages

if you have any information regarding Job, Study Material or any other information related to career. you can Post your article on our website. Click here to Register & Share your contents.
For Advertisment or any query email us at educratsweb@gmail.com

RELATED POST
1. Government relaxes existing timeline for submission of Life Certificate: Dr Jitendra Singh
Union Minister of State (Independent Charge), Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh said that in a major relief to elderly persons, Government has relaxed the existing timeline for submission of Life Certificate. All Central Government pensioners can submit Life Certificate from 1st November, 2020 to 31st December 2020. Earlier this used to be only for the month of November for maintaining continu
2. Voter ID Online Registration Form 2020-2021
Voter ID Online Registration Form 2020-2021 Voter ID Online Registration Form 2020 – 2021 Search, Track Application Status Description – National Voter Service Portal &  Election Commission of India ECI Invites Online Application Form for the New Voter ID Card for Citizen of India age 18 years or above. Those who have been 18 years old or above age can Apply Online for Voter ID Registration. Those Applicants who are fulfilling eligibility norm
3. Clarification on Aadhar linking of ration cards
It has been reported in a section of newspapers today that ration cards of those who do not provide Aadhar number will be cancelled. The timeline given to all States/UTs, under the Aadhaar notification of the Department of Food and Public Distribution dated 07.02.2017 (as amended from time-to-time) to complete the seeding of Aadhaar numbers with all ration cards/beneficiaries, has been extended up to 30/09/2020 by the Department. Until then, De
4. Emergency Contacts - Government of West Bengal
Emergency Contacts - Government of West Bengal. Police Control Room: 100 Lalbazar Control Room: 033-22143024 / 3230 / 1310 West Bengal Police: 033-22144031 / 1946 Fire: 101 S
5. Post Office TD Account Interest Rate / Calculator / Form – National Saving Time Deposit Scheme (New)
Post Office TD Account Interest Rate / Calculator / Form – National Saving Time Deposit Scheme (New) Time Deposit (TD) Account is a Post Office Savings Scheme which provides capital protection for definite time period, post office td interest rate 2019 is 6.9% to 7.7% p.a. which can be calculated using post office td calculator and post office td calculator 2019 is av
6. Regulatory Road Signs, Warning Signs & Informatory Signs
Regulatory Road Signs, Warning Signs & Informatory Signs Regulatory Road Signs A good driver is expected to understand and remember the following road signs. Each sign shown below carries a caption to explain what it means to a
7. Kisan Call Centres (KCCs)
In order to harness the potential of ICT in Agriculture, Ministry of Agriculture launched the scheme "Kisan Call Centres (KCCs)" on January 21, 2004. Main aim of the project is to answer farmers' queries on a telephone call in their own dialect. These call Centres are working in 14 different locations covering all the States and UTs. A countrywide common eleven digit Toll Free number 1800-180-1551 has been allotted for Kisan Call Centre. This number is accessible through mo
8. INDIAN EMERGENCY NUMBERS
INDIAN EMERGENCY NUMBERS NATIONAL EMERGENCY NUMBER 112 POLICE 100 FIRE 101 AMBULANCE 102 Disaster Management Services 108 Women Helpline 1091
9. Jeevan Pramaan service is Digital Life certificate for pensioners
Jeevan Pramaan is a biometric enabled digital service for pensioners. Pensioners of Central Government, State Government or any other Government organization can take benefit of this facility. More than One Crore families in India can be classified as pensioner families, where the pension disbursed by the various government bodies forms the basis for their income and sustainability. There are about Fifty Lakh pensioners of the Central Government and a similar number of the various State and UT
10. Check application status of Ration Card
Check the ration card application status for various states. This service is provided by the PDS Portal of India by Ministry of Consumer Affairs, Food and Public Distribution. Users can select the name of the state and fill up the required information to check the status of their ration card applications. Visit https://services.india.gov.in/service/service_url_redirect?id=OTIw
11. Kisan Call Centres (KCCs)
In order to harness the potential of ICT in Agriculture, Ministry of Agriculture launched the scheme "Kisan Call Centres (KCCs)" on January 21, 2004. Main aim of the project is to answer farmers' queries on a telephone call in their own dialect. These call Centres are working in 14 different locations covering all the States and UTs. A countrywide common eleven digit Toll Free number 1800-180-1551 has been allotted for Kisan Call Centre. This number is accessible through mo
12. Check Ration Card details of PDS beneficiaries online
Check the ration card details of the Public Distribution Scheme (PDS) beneficiaries in various states. Users can find state-wise details of beneficiaries, allocation of commodities to them and other information related to ration card. Visit https://services.india.gov.in/service/service_url_redirect?id=OTE5
13. Apply For A New Passport Through Your Phone
The norms for applying for a passport has been simpklifie4d by the Government of India and now the authority has gone one step further in the simplifying the difficult process of applying for a passport. The Ministry of External Affairs has recently launched a mobile app that helps the Indian citizens to apply for a passport only by using their smartphones. The new mobile application name as the “Passport Seva app” which has been launched by addressing the officials at the Passport Kendras wi
14. Study in India portal
Education is emerging to be one of the top focuses of all the developing nations around the world. Study in India, a unique initiative of the Ministry of Human Resource Development, Government of India will help facilitate the student fraternity from all across the globe to come and experience the best of academic learning from the top institutions in India which would help accommodate the growing quality educational needs of students across the world.   Education ecosys
15. Jeevan Praman Jeevan Pramaan is a Digital Life Certificate for Pensioners
Jeevan Pramaan Jeevan Praman Jeevan Pramaan is a Digital Life Certificate for Pensioners Pension is an essential source of income after retirement for senior citizens. It supports them financially during emergency and helps them look after their needs at this stage of life. One of the main requisites for the pensioners post their retirement, was to provide life certificates to the authorised pension disbursing agencies like the bank, following which their pension got credit
16. Download & Check Aadhaar card status online
Check the status of your Aadhar card online. This service is provided by the Unique Identification Authority of India (UIDAI). Users can check status of their Aadhar card by entering enrolment number, date and time given on acknowledgement slip. About Aaadhaar Aadhaar number is a 12-digit random number issued by the UIDAI (“Authority”) to the residents of India after satisfying the verification process laid down by the Authority. Any individual, irrespecti
17 Recruitment of Junior Engineer Vacancy by Assam PSC 2020 #Assam 0 Days Remaining for Apply
Recruitment of Junior Engineer Vacancy by Assam PSC 2020 The Assam Public Service Commission (APSC), Guwahati (Assam) invites application in the prescribed format for recruitment for the following Sarkari Naukri vacancy  posts of Junior Engineer (Civil) under Fishery Department of Assam Government (Advt. No. 10/2020) : ...
18 UPSC Combined Defence Services Examination (CDS) (I) 2021 #UPSC 3 Days Remaining for Apply
The Union Public Service Commission (UPSC) will hold the Combined Defence Services Examination (CDS) (II), 2020 on 7th  February 2021 for admission to Indian Military Academy, Dehradun, Naval Academy, Ezihimala, Air force Academy, Hyderabad, and Officers Training Academy, Chennai for the courses (Men and Women) for recruitment of following 345 Sarkari Naukri Vacancy of Officers in Navy, Army, and Indian Air Force. (UPSC Advt. No. 2/2021.CDS-I) Online application on prescribed format i ...
19 ICMR Assistant Vacancy Recruitment 2020 #Scientist & Research 6 Days Remaining for Apply
Indian Council of Medical Research (ICMR), New Delhi has entered into a memorandum of understanding with the Postgraduate Institute of Medical Education & Research (PGIMER), Chandigarh for holding of Computer Based Test (CBT) Recruitment Examination/Test for Sarkari Naukri Vacancy posts of Assistants (Group-B Level-6) of ICMR by PGIMER, Chandigarh. ...
20 Himachal PSC Principal Officer Recruitment 2020 #Himachal Pradesh 7 Days Remaining for Apply
Online Recruitment Applications (ORA) are invited by Himachal Pradesh (HP) Public Service Commission (PSC) from desirous and eligible candidates for recruitment to the following   Government Job Sarkari Naukri Vacancies of Principal (B.Pharma), Planning Officer, and Veterinary Officer Vacancy under various Departments, Himachal Pradesh (Advertisement No. 07/10-/2020, 09/10-2020 and 10/10-2020). ...
21 UP PSC Regional Inspector (Technical) Examination 2020 #Uttar Pradesh 6 Days Remaining for Apply
UP PSC Regional Inspector (Technical) Examination 2020 Online applications on the prescribed format are invited by Uttar Pradesh (UP) Public Service Commission (PSC), Prayagraj for Recruitment of  Government Job (Sarkari Naukri) Vacancy posts of Regional Inspector (Technical) (सम्भागीय निरीक्षक (प्राविधिक)) under Regional Inspector (Technical) Examination 2020 for Transport Department of Government of Uttar Pradesh  (Advt. No.: A- ...
22 Assistant Professor College Education Vacancy Recruitment by RPSC 2020 #Rajasthan 11 Days Remaining for Apply
Assistant Professor College Education Vacancy Recruitment by RPSC 2020 Rajasthan Public Service Commission (RPSC) invites Online application on prescribed format for the recruitment for the following Faculty Sarkari Naukri vacancy of Assistant Professor (College Education) Recruitment Examination 2020 for College Education Department of Rajasthan Government (Advt. No. 04/EP-I/2020-21). ...
23 Lucknow University Faculty Vacancy Recruitment 2020 #Uttar Pradesh 4 Days Remaining for Apply
Online Applications in the prescribed format from Indian Citizens are invited for the recruitment of various Faculty Government Job posts of Professors, Associate Professors, and Assistant Professors in various Self Financing Programs of the Lucknow University (Uttar Pradesh). (Advertisement No. R/03/2020) Lucknow University Faculty Vacancy Recruitment 2020 ...
24 UPSC Government Jobs Vacancy Recruitment 14/2020 #UPSC 6 Days Remaining for Apply
Union Public Service Commission (UPSC), Dholpur House, New Delhi invites Online application on prescribed recruitment form by 03/12/2020 for following Sarkari Naukri Government Jobs vacancy posts especially Specialist (Faculty - Assistant Professor Medical), Nurse, Assistant Director etc. in various Central Government Departments/Organisations in the prescribed online format (UPSC Advt. No. 14/2020). UPSC Government Jobs Recruitment 14/2020 Vacancies ...
25 AIIMS Bhubaneswar Faculty Vacancy Recruitment 2020 #Madhya Pradesh 22 Days Remaining for Apply
All India Institute of Medical Sciences (AIIMS), Bhubaneswar (Odisha), is one of the new AIIMS,  invites application on prescribed format for AIIMS Bhubaneswar from eligible candidates for engagement of following Faculty Sarkari Naukri vacancy posts on a direct recruitment basis in various departments in All India Institute of Medical Sciences (AIIMS), Bhubaneswar. (Advertisement No.AIIMS/BBSR/RECT./REG.FAC/2020/873/3406) AIIMS Bhubaneswar Faculty Recruitment 2020 ...
26 Recruitment of Junior Engineer Trainee Electrical Electronics Telecommunication Vacancy in UPPCL 2020 #Uttar Pradesh 31 Days Remaining for Apply
Uttar Pradesh Power Corporation Ltd (UPPCL)  invites online application on prescribed format from eligible Indian Nationals for direct recruitment to the following Sarkari Naukri vacancy posts of Junior Engineer (Trainee - Electrical Engineering) and Junior Engineer (Trainee - Electronics/Telecommunication) for various offices (DISCOMS/TRASCO) of Uttar Pradesh Power Corporation Ltd. (UPPCL) (Advt. No. 07/VSA/2020/JE/E&M). ...
27 Canara Bank Specialist Officer Vacancy Recruitment 2020 #Bank 18 Days Remaining for Apply
anara Bank, a leading listed Public Sector Bank having headquartered in Bengaluru (syndicate Bank is merged with Canara Bank), invites Online applications in the prescribed format for recruitment to the various government job vacancy posts in the Specialized category in JMG Scale-I and MMG Scale-II in the Specialist Officer cadre in various specialist disciplines (Advertisement No. CB/RP/2/2020). ...
28 ADMISSIONS OPEN FOR SESSION 2021 - 2022 CLASSES V & IX (BOYS & GIRLS) CLASSES VI & VII (GIRLS ONLY) IN Acharyakulam #Admission 23 Days Remaining for Apply
ADMISSIONS OPEN FOR SESSION 2021 - 2022 CLASSES V & IX (BOYS & GIRLS) CLASSES VI & VII (GIRLS ONLY) IN AcharyakulamUnder the spiritual and divine guidance of Param Pujya Yogrishii Swami Ramdev Ji and Param Shraddhey acharya Balkrishna ji, Acharyakulam nurtures its students in the divine and spiritual vic ...
We would love to hear your thoughts, concerns or problems with anything so we can improve our website educratsweb.com ! visit https://forms.gle/jDz4fFqXuvSfQmUC9 and submit your valuable feedback.
Save this page as PDF | Recommend to your Friends

http://educratsweb(dot)com http://www.educratsweb.com/content.php?id=567 http://educratsweb.com educratsweb.com educratsweb