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One platform where you can lodge your grievances for quick redress

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

Issues which are not taken up for redress

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.
  • Suggestions.

The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. The Department ‘takes up’ about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizen's grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizen's grievances.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

Redress Process Flow

Flow Chart for grievance channels

Any query/comments/discrepancies may be communicated to Department of Administrative Reforms & Public Grievances as per the following Contact Address:

Ms Prisca Mathew
Deputy Secretary(PG)
Department of Administrative Reforms & Public Grievances, Sardar Patel Bhawan
Parliament Street, New Delhi 110 001
Phone - (011) 23401429

Website : https://pgportal.gov.in

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